A channel is where your customers write to you. WhatsApp, Instagram, Messenger, Email and Telegram land together in Inbox Channels; your website chatbot has its own inbox, Inbox Chatbots. For each one you choose whether your AI assistant, your team or both reply.
The channels
| Channel | How it connects | Plans |
|---|---|---|
| Own credentials (BYOK) | From Basic | |
| Own credentials (BYOK) | All | |
| Messenger | Own credentials (BYOK) | All |
| Website chatbot | Two lines of code on your website | All |
| Your mailbox (IMAP/SMTP) | From Basic | |
| Telegram | Your bot token (BotFather) | All |
What they all share
- Inboxes with the history of each conversation: Inbox Channels for the channels and Inbox Chatbots for the website chatbot.
- AI agent per channel: the same for all or a different one for each.
- Take over any conversation and hand it back to the AI.
- Alerts in the bell when a conversation needs a person.
- Credentials and passwords encrypted, and data on EU servers.
How many channels can I have?
It depends on the plan: the free one includes one channel (Instagram, Messenger, website chatbot or Telegram). See Pricing.
Connection, expiry and alerts
Own credentials or guided connection, how long access lasts, who renews it, which alerts you get and what to do if the channel stops working: full guide.